Returns and Exchanges
How do I return an item?
If you find any problems with your item(s), please contact us within 7 days of receipt for an exchange. In general, we will only accept items in their original condition with their tags and packaging intact.
To return an item, please contact us at firstname.lastname@example.org Monday to Friday (Indonesia time).
When you contact us, please include details of the order and the reason for your return.
What happens if the item(s) I’ve received are faulty/incorrect/damaged?
We are deeply sorry for the inconvenience. At the M.A.N.K.I.N.D Shop, we vow to ensure our customers a high quality experience. If you find a problem with your order, please contact us at email@example.com immediately. Please include details about the order and the nature of the problem and we will do our best to resolve the issue as soon as possible.
What do I do if an item is missing from my order?
Sometimes we may send out items in separate shipments. Please check your order status to see if any of your items are arriving separately. If something is still missing, please contact us at firstname.lastname@example.org
Do I have to pay shipping for my return items?
In the case of faulty/incorrect/damaged items, we will cover for the return shipping charges however if a return is made for other reasons, the customer is responsible for the return shipping cost.
How can I check the status on my returns or exchanges?
Log into your account to view information on your returns and exchanges.
How long will it take for my return to be processed?
It will take up to 7 days for us to process a returns request. If it has been more than 30 days, please contact us with the details of your return request.